Returns & Refunds Cancelling your order We want you to be delighted with your purchase from Nene Park Trust. You may cancel your online order, for a full refund, at any time between it being placed and us dispatching the goods. You may also cancel your order after you have purchased goods from us and after they have been delivered. We offer a 7 day cancellation period starting on the day of delivery. This complies with the UK Distance Selling Regulations. Delivery charge on returning goods If you wish to return an unwanted item to us it must be in its original packaging and unused. Customers are responsible for the cost of shipping the product back to us. On safe receipt of the unwanted item, subject to it being in its original packaging and unused, we will issue a refund for the cost of the purchase. However we are not able to refund the cost of delivery to the customer, neither are we able to refund the postage costs incurred in returning the product. Please do not return items without prior discussion with our online sales team via email or telephone. Please email the team at [email protected] or call 01733 234193. Damaged, defective or incorrect goods Damaged, defective or incorrect goods being shipped can happen, and if this is the case we will do everything in our powers to put this right. We will arrange for the goods to be replaced, and arrange for the defective goods to be collected at our expense. Products returned exceeding the cancellation period If the 7 day cancellation period is exceeded, we request that you talk to us in person before considering returning an item. Please do not return items without prior discussion with our online sales team via email or telephone. Please email the team at [email protected] or call 01733 234193.