How much is my Winter Festival ticket and what is included?
Tickets are £9.50 per person per session, and are free for children under the age of 3. Your ticket gives you entry to the Winter Festival and includes our enchanted forest, magical performers, willow sculpture trail and cinema experience. The fairground stalls, festive food and drink and Christmas Pop-Up Shop are an additional cost. 

How can I get to the Winter Festival? 
This event is located at Lakeside in Ferry Meadows (Peterborough PE2 5UU). For all the information on how to get to Ferry Meadows, including public transport, please click here. When you arrive at Ferry Meadows, please follow the signage for the winter festival and park at Lakeside car park. If you choose to park at the Visitor Centre car park in Ferry Meadows, please be aware the pathway is not lit so come prepared!

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Who is the event suitable for?
Our Winter Festival is suitable for all of the family! All children must be accompanied by a responsible adult 18 or above.

What time should I arrive for?
Please arrive for your chosen session time, which will be either 4pm, 5.30pm or 7pm. 

Do I have to pre-book or I can pay at the gate/walk-in? 
Tickets must be pre booked through our website. To book your tickets please click here. If you have any accessibility issues please contact us on 01733 234193. 

Is there parking on-site? 
Parking is free for all Winter Festival ticket holders at Lakeside Car Park in Ferry Meadows. Please drive straight to the exit and we'll open the barrier for your departure. 

How long will the experience take?
We recommend visitors spend around 45 minutes exploring the enchanted woodland, following the willow trail and being wowed by the magical performers. Visitors can then complete their experience and take their time enjoying the cinema experience, fairground stalls, festive food and drink vendors and Christmas Pop-Up Shop.

What time does the event close?
The event closes at 8.30pm each day.

Is the event suitable for prams and buggies?
We will try to ensure the ground is as flat and smooth as possible for all visitors attending. As this is a woodland event, it may become muddy in places depending on the latest weather conditions. We advise against bringing prams with small wheels. In wet and muddy conditions, we'd be happy to swap your tickets for a drier, more suitable slot. Please email us at [email protected].

Is the event wheelchair accessible?
We have worked closely with accessibility partners to ensure the winter festival will be suitable for all visitors. The trail leads through a woodland terrain, which will be accessible to wheelchair users in dry weather. In the case of wet weather, the paths can get really muddy, and unfortunately they become unsuitable for wheelchair users. Don’t worry though. We’d be more than happy to swap your tickets for a drier, more suitable slot. This event is not suitable for mobility scooters. If you'd like to talk to us about your access requirements, please contact [email protected].

Can I bring my carer for free?
Yes you can! We just ask for you to show us ONE of the following documents when you arrive at the winter festival. Your free carers ticket can be booked online along with your own ticket. 

• Entitlement to Disability Living Allowance for children under 16 or DLA/Personal Independent Payments (PIP) for those aged 16-64, either in the form of a letter stating that the benefit has been awarded, or the actual Allowance book.
• Attendance Allowance or Carer's Allowance letter of award.
• Incapacity Benefit books, or a letter notifying the recipient that the benefit has been awarded Incapacity Benefit or Employment and Support Allowance (ESA).
• A valid Blue Badge.
• In the case of visual impairment, a registration card known as the BD8 or a Certificate of Visual Impairment (CVI).
• A local authority registration document.
• Credibility’s Access Card with +1 symbol.
• A recognised assistance dog ID card.

Will there be any quiet sessions? 
Yes, there will be a quiet session on Wednesday 6th December at 4pm with reduced capacity.

Can I bring my dog?
Only guide dogs and assistant dogs will be permitted entry.

Will there be a toilet facility?
Yes, the toilet block at Lakeside will be available which is located within the winter festival site area.

What if my session is cancelled?
If for any reason a session is cancelled, a full refund will be given. Sessions will only be cancelled if the weather conditions present a danger.

What if I need to cancel my ticket? 
Please contact us at [email protected] 48 hours prior to your booking date, to arrange for your ticket to be exchanged to another date and time. Please include your booking reference number and your preferred alternative date and time in the email. Refunds are not possible at this event. 

Will there be food and drink available to purchase?
A variety of warming winter food and drink will be available throughout the festival site, including hot dogs, loaded nachos, mulled wine and cider, hot and cold drinks, popcorn, sweet treats and marshmallows for toasting.

Do you accept cash and card on-site?
Both cash and card payments are accepted at the fairground stalls. Our food and drink vendors and Christmas Pop-Up Shop are card only.

Can I take photos and videos during my visit?
We encourage you to capture your memories of the event, however please be mindful of others not in your group when doing so. 

What do I need to bring with me on the day? 
Please bring your email confirmation email to gain entry to the festival. This can be a printed copy or displayed on your mobile phone. 

Will this event impact on the local wildlife?
Full surveys have been undertaken to ensure the Winter Festival has minimum disruption on local wildlife. Event lighting will be kept within height restrictions to ensure there is no impact on bats.

What should I wear?
Please remember this is an outdoor event and wear suitable clothing and footwear depending on the weather.

If you have any further queries please email us at [email protected] or call us on 01733 234193.